SMS and WhatsApp messages
Processes can now send text messages by SMS or WhatsApp, and rules can explain why a record matched in words that suit each channel.
New
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New
SMS and WhatsApp message templates
Set up a text message that a process can send to each record by SMS or WhatsApp, using the record's own values.
Learn how: Create an SMS or WhatsApp message template · Use record values in emails, messages and API requests
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New
Choose which Twilio account sends
Use Twilio Settings items and the Twilio Config Key to pick which account each message template sends from.
Improved
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Improved
Phone number tidy-up
AutomatedOn tidies up phone numbers into the right format before sending, and tells you which numbers it can't use.
Learn how: How phone numbers are formatted for SMS and WhatsApp
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Improved
Rule messages for email and SMS
Write separate default, email and SMS messages for rules and conditions, and include them with
RULESET_SUMMARYto explain why a record matched.Learn how: Write messages for rules and conditions · Include the rule summary with RULESET_SUMMARY